Privacy Policy
At Wellbeing by Vanessa ("we", "our", "us"), we are committed to protecting your privacy and ensuring that your personal data is handled in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, purchase our services or products, or communicate with us.
1. Information We Collect
We may collect the following types of information:
Personal Data You Provide: Name, email address, phone number, payment details, billing/shipping address, and any other information you provide when booking, purchasing, or contacting us.
Membership Data: Details related to your subscription, including start date, renewal date, and payment history.
Product Purchases: Details of the digital products, videos, meditations, or physical products you purchase.
Technical Data: IP address, browser type and version, device information, operating system, and browsing activity on our website.
Usage Data: Information about your interaction with our website, emails, and content, including clicks, page views, and time spent.
2. How We Use Your Data
We process your data for the following purposes:
To facilitate bookings, memberships, and purchases.
To provide access to digital products, videos, guided meditations, and other services.
To manage your membership subscriptions, including renewal and cancellation.
To communicate with you regarding your bookings, payments, and account.
To improve our website, products, and services.
To comply with legal obligations.
3. Legal Bases for Processing
We process your personal data based on the following legal grounds:
Consent: When you agree to us processing your data (e.g., subscribing to a newsletter or purchasing products).
Contract: To perform our contractual obligations when you purchase products or book services.
Legal Obligation: To comply with legal requirements.
Legitimate Interests: To improve our services and prevent misuse.
4. Sharing Your Data
We do not sell or rent your personal data. We may share your data with:
Service providers (e.g., payment processors, hosting services).
Delivery partners (if applicable for physical products).
Authorities if required by law.
Other third parties with your explicit consent.
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, including to satisfy legal, accounting, or reporting obligations.
Membership Data: Retained for the duration of your membership plus 7 years.
Digital Content Purchases: Retained for record-keeping but access is revoked upon purchase.
Other Product Returns: Retained only for processing claims and legal purposes.
6. Your Rights
Under UK GDPR, you have the following rights:
The right to access your personal data.
The right to rectification of inaccurate data.
The right to erasure ("right to be forgotten").
The right to restrict processing.
The right to data portability.
The right to object to processing.
The right to withdraw consent at any time.
To exercise any of these rights, please contact us at info@wellbeingbyvanessa.com
7. Security of Your Data
We implement appropriate technical and organisational measures to secure your data against unauthorised access, loss, or destruction.
8. Cookies
Our website uses cookies to enhance your browsing experience. You can set your browser to refuse cookies or alert you when cookies are being sent.
9. Third-Party Links and Services
Our website may contain links to third-party sites or services. We are not responsible for their privacy practices.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on our website with an updated effective date.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: wellbeingbyvanessa@gmail.com